Answer khela Privacy Policy — Our Full Commitment to Protecting Your Data

Answer Khela ("we", "our") is an online gaming and Sports Betting platform operated for users in Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This Privacy Policy applies to all answer khela services — including the website, mobile site, Sports Betting, casino games, lottery, jackpot, and all other digital services.

We believe protecting your personal data is both our ethical and legal responsibility. That's why Answer Khela never sells your information or shares it with third parties without your consent.

Answer khela only collects the data necessary to provide its services. We collect two types of information:

Information You Provide Directly:

• Name, mobile number, and email address (at the time of registration)
• Date of birth and national ID number (for age verification)
• Mobile Pay or Nagad number (for payment processing)
• Account password (stored in encrypted form)
• Messages & information you provide during support

Automatically collected data:

• IP address and device information
• Browser Type & Operating System
• Activity log on the platform (login time, betting history)
• Cookies & Local Storage Data

Answer khela uses the data it collects solely for the specific purposes listed below:

• Account Management: For registration, login, profile updates, and security verification.
• Payment Processing: To process deposits and withdrawals and to maintain transaction records.
• Service Improvement: To analyze usage patterns and improve the quality of the platform.
• Contact: To send important notifications, promotional offers, and support-related messages.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To comply with applicable laws and regulatory guidelines.
• Age Verification: To verify that all users are 18 years of age or older.

Answer Khela never sells your information to third parties or shares it for marketing purposes without your consent.

Answer khela is very careful about sharing your personal information with third parties. Data may only be shared in the limited circumstances outlined below:

• Payment Processors: Only the information necessary to process transactions is shared with payment partners such as Mobile Pay and Nagad.
• Technology Service Provider: Limited data may be shared with cloud hosting and security service providers for platform operations.
• When required by law: We are required to disclose information in response to a court order or a lawful request from a law enforcement authority.
• For fraud investigations: We cooperate with the relevant authorities in cases of suspected money laundering or serious fraud.

Outside of the cases mentioned above, Answer Khela never shares your data with advertisers, data brokers, or any third party for commercial purposes.

The answer khela website uses cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your experience.

We use the following types of cookies:

• Essential Cookies: Required for login sessions, language preferences, and security — the platform cannot function without these.
• Performance Cookies: Used for page load speed monitoring and error analysis.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand which features are used most — this is done on a fully anonymous basis.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some answer khela features to not work properly.

How long Answer Khela retains your data depends on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account and up to 5 years after closure — as required by law.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Support conversations: Retained for up to 2 years from the date of last contact.
• Cookies & Session Data: Automatically deleted at the end of a session or after a maximum of 30 days.

If you request account closure, we will delete your personal data as soon as possible — however, some information may need to be retained for a specific period due to legal or financial obligations.

Answer Khela uses industry-standard security technology to keep your data safe:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): OTP verification is used to add an extra layer of security to your account.
• Firewall & DDoS Protection: To protect the platform against cyberattacks.
• Regular Security Audits: Regular audits are conducted by independent third-party security experts.
• Monitoring of suspicious activity: An automated system runs 24/7 to detect unusual login activity or transactions.

Please note, however, that no online platform can guarantee 100% security. Keep your password strong and never share it with anyone.

As an answer khela user, you have several important rights regarding your personal information:

To exercise any of these rights, email us at support@answerkhela.net or reach out via live chat.

Answer Khela is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

We verify date of birth at registration and do not allow anyone under 18 to create an account. If you suspect that a minor's information is in our database for any reason, please contact us — we will remove it immediately.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our data protection team:

• Email: support@answerkhela.net
• Live Chat: Available 24/7 on the website
• Subject: Write "Privacy Request" in the subject line

We aim to respond within 3 business days. Complex requests may take up to 30 days.

This Privacy Policy was last updated on 1 January 2026 and applies to all answer khela services.